Frequently asked questions

How do we obtain the key to the apartment?

After payment of the total rent + deposit you can choose your own security code with which you can enter the building and enter the apartment during the booked period. We cannot make it any simpler. After checking out (in the presence of the owner) your deposit will be transferred back to your bank account.

How does the cleaning of the apartment happen?

The cleaning of the apartment is not included in the rent. Therefore the amount of 60€ will be deducted from the deposit. We do want to ask you to treat the apartment with the utmost respect. A vacuum cleaner and cleaning supplies are also available.

Is there parking available in the building?

There are different parking buildings in close proximity of the apartment where you can park for the price of 26,50€/day.
100 meters away there is a big storage unit which you can rent for the price of 22€/day. Free parking is available at the edge of the city.

How far is the apartment from the city centre?

The apartment is located in the centre of Ostend at 400 meters from the Casino Kursaal. There is a shopping area on the Wapenplein at approximately 300 meters. If you come by train, it is approximately 1000 meters from the apartment.

Where can you buy groceries?

There is a bakery at 100 meters from the apartment. If you wish to buy groceries you can find a Spar supermarket at 150 meters away.

What to do at arrival and departure?

There is a document with information at arrival. On this documentn you can find necessary information as regards to water, heating, use of media appliances.

What appliances are available in the apartment?

In the apartment you can find the following: coffee machine, toaster, dish washer, pyrolysis oven, induction cooker, American fridge, Dyson vacuum cleaner/dust buster, media appliances (3 digital televisions, internet and radio/CD player). The use of the appliances is included in the rent.

What to bring as regards to linen?

Bed, bath and kitchen linen should be brought but can also be provided at an extra charge.

What to do with household waste?

The household waste should be put in special trash bags of the city of Ostend.   These can be bought at the local supermarkets.  You can leave your waste at the allocated waste room on the ground floor of the building.